customer-service-english

Welcome to Villa Fattoria - with the best selection of Italian wines - wine is our passion.

Our terms and conditions apply to the terms and conditions of the Government Organisation A.C.M. (Authority Consumer Market)

We have an extensive selection of Italian wines, where the focus is Italian wines of the highest quality. We have a wide selection of Brunello di Montalcino, Barolo's, SuperTuscans and Amarone wines. We also have wines from all regions of Italy, ranging from the north to the south including the highly recommended Gambero Rosso, Bibenda, Parker and James Suckling.

Villa Fattoria has many customers in various countries. It is our pleasure to give you a short summary:

Order:

It is very simple to choose which wines you would like to order.
Most of the wines can be ordered per bottle. All wines are in stock and your order can be processed quickly.
Your order will normally be delivered to you between 2 and 4 working days. You will receive a message from us when your order is ready to be sent.

Advice:

If you need any advice, send an email to, or leave a message on the website chat section or send a WhatsApp to +316 516 08 449 or email to  [email protected]

Costs for the processing of orders and delivery:

The Netherlands: Free for orders over € 75,00. Smaller orders € 8,50

Region Europa 1:
 - Belgium, Germany, and Luxemburg - € 8,50 -  free delivery order > € 75,00

Region Europa 2:
 - France, Austria, Denmark, Tsjech Rep., - € 22,50 - Gratis verzending van uw order > € 275,00 - As a result of the Brexit we decided to stop the delivery to the UK.

Region Europa 3:
- Spain, Hongary, Italy, Poland, Malta en Cyprus. - € 27,50 - Gratis verzending van uw order > € 325,00

Region Europa 4:
- Bulgaria, Irish Republic, Finland, Lithuania, Portugal, Romania - € 37,50 - Gratis verzending van uw order > € 375,00

Your order will be posted by PostNL. You will receive an email with the track and trace number.

Payment:

Your order can be paid for directly by Sofort Banking, Bancontact, Belfius, bank transfer, Paypal, Maestro, Visacard and Mastercard. Payment of your order is 100% safe and secure. We work together with payment service provider Mollie.

You can of course pay for your order through your own bank. Our bank details are as follows: Rabobank IBAN NL44 RABO 0101 3300 22 under the name of Villa Fattoria.
 Please state your order number.

Delivery of your order:

Under normal circumstances, once your payment has been paid, your order will be delivered to you between two and three days. You will receive an email with the track and trace number.


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